The Social Enterprise Coordinator will be in charge of implementing our social enterprise’s strategy together with the SYB team, and leading all commercial operations, by promoting our revenue-generating services and coordinating related requests, activities and deliverables.

Main responsibilities:

1. Promote and increase SYB’s commercial services

• Review SYB’s marketing strategy and objectives
• Strengthen and develop range of SYB commercial offers. Currently, these include:
  • public bakery/pastry classes for individuals, families or children
  • social teambuilding bakery classes for company staff
  • customised bakery and pastry catering for private or corporate events
  • student bread baskets and cake boxes subscriptions
  • sale of student products at weekend farmers markets
  • technical consulting services (recipe development, F&B staff training)
• Develop promotional material
• Engage social media and networks
• Lead targeted search for potential clients and sales outlets

2. Coordinate commercial activities

• Act as the contact point for all commercial enquiries
• Coordinate engagements with SYB bakery teachers
• Organise resulting orders and activities, including public classes
• Build and manage a commercial team made of volunteers, interns, SYB graduates

3. Assist in monitoring financial returns

• Control sales, costs, profits
• Implement staff incentive policy
• Keep track and chase payments and receivables
• Review monthly financial performance together with SYB management

Position requirements:

• Good understanding of the social enterprise model; passion to bring sustainable commercial solutions to support a growing NGO
• Native level in Chinese, fluent in English (especially oral English). Foreign candidates with limited Chinese skills may be considered on an exceptional basis if they are particularly experienced and motivated.
• Knowing French will be a strong advantage. Candidates eager to learn or improve their French are warmly encouraged to apply.
• Able to communicate and interact in a professional and pleasant manner, especially in a cross-cultural context
• Creative and realistic approach to delivering solutions
• Sensitive to market demands, attentive to trends in civic engagement and social responsibility
• Experience in prioritising multiple tasks, organising activities, paying attention to detail
• Comfortable working in a small, fast-paced and international environment
• Enthusiasm for traditional Western bakery and pastry, and for French culture; familiarity with French-style breads and cakes
• Enjoy teamwork as well as autonomy
• Interest in developing hands-on experience in social entrepreneurship, as well as in strengthening skills in marketing, languages, MS Excel

Work conditions:

• Work within a small, dynamic, French-Chinese team led by a French program manager, in close partnership with committed bakery trainers (=SYB graduates who have trained in France), as well as with volunteers from different nationalities and backgrounds
• Location:
  • Office work in city centre: Chi Heng Foundation Shanghai office (西康路长寿路)
  • Events/classes: SYB Baking Centre （普陀区绥德路）
  • Outside meetings & events around town to be expected
• This assignment can be taken on either as an internship (6 months minimum), and/or can evolve as a full-time paid employment for successful candidates ready to commit for at least three years.
• Bonuses will be granted based on candidate’s success in increasing the direct profits from the SYB commercial activities.

How to apply:

Please send your CV as well as a short, customised email explaining your current situation and your motivation and qualifications for this role to xueyin@chiheng.org. Applications will be reviewed on a rolling basis until the position is filled.

We will only consider applications with a cover email tailored to our organisation.