As SYB continues to grow and diversify its training, commercial and outreach activities, we hope to stabilise the supporting team, and are looking for new full-time members to join on a long-term basis.

The Office Coordinator will be in charge of supporting the SYB team in its daily operational and administrative work.

Main responsibilities:

1. Manage team’s internal coordination (~10%)

• Act as team’s go-to reference point for internal coordination, including directing requests to the right person in charge, setting up team meetings, etc
• Help ensure a good working environment, especially in regards to computer/network/email use
• Train interns on the office IT tools and supervise their use to make sure all online documents and guidelines are kept clean and updated
• Manage petty cash and interns’ reimbursements/ small office payments

2. Support external communication (~20%)

• Oversee online external communication (website updates, social media postings, newsletter editing) to make sure information is portrayed in an accurate and professional way
• Ensure availability of SYB printed promotional material
• Help with Chinese/English translation when needed
• Support engagement and coordination of potential volunteers
• Manage external contacts filing system

3. Support coordination and organisation of commercial activities (~40%)

• Act as one of the main points of contact for all commercial enquiries
• Coordinate ensuing requests with the SYB commercial team and bakery teachers
• Handle some of the SYB public bakery classes, either as welcome person and/or as interpreter (Chinese to English)

4. Assist with the administrative and finance matters of the social enterprise (~30%)

• Handle monthly filing requests, in liaison with the bank, accountant, and tax bureau
• Reconcile commercial accounts at beginning of each month
• Prepare internal monthly financial performance reports
• Keep track of payables and receivables

Possible evolution directions, depending on candidates’ skills and interests (after 6-12 months):

• More pro-active role in external communication: write content for social media, engage journalists, improve general promotion material
• Take more responsibility within the social enterprise program
• Represent SYB at external events, participate in outside networking activities
• Support Program Director in organising bakery activities and weekend outings for the SYB students
• Screen potential NGO partners to enlarge our students recruitment base
• Support the Scale-Up / Train-the-Trainer program by presenting partnership options to NGOs who wish to develop their own bakery program, and organising ensuing partnership
• Apply for grants from Chinese foundations and companies

Position requirements:

• Commitment to SYB’s social mission of empowering marginalised populations through bakery; interest in developing hands-on experience in social entrepreneurship
• Native level in Chinese, fluent in English.
• Knowing French will be a strong advantage. Candidates eager to learn or improve their French are warmly encouraged to apply.
• Organised, detail-oriented, able to manage priorities
• Reliable, good sense of professionalism and strong work ethic
• Good communication and interpersonal skills
• Proficiency in MS Office tools (especially Excel), or interest to learn

Work conditions:

• Work within a small, dynamic, multicultural team led by a French director
• Location:
  • Office work in city centre: Chi Heng Foundation Shanghai office (静安区江宁路212号)
  • Events/classes: SYB Baking Centre （普陀区绥德路）
• Compensation in line with Chinese NGO/SE standards and based on level of commitment and experience. Bonus may be awarded to candidates who are able to raise the social enterprise’s profits for SYB’s charity training program
• This is a full-time position with many potential directions for personal and professional evolution. Candidates are expected to be able to commit for at least 3 years.

How to apply:

Please send your CV as well as a short, customised email explaining your current situation and your motivation and qualifications for this role to xueyin@chiheng.org. Applications will be reviewed on a rolling basis until the position is filled.

We will only consider applications with a cover email tailored to our organisation.